Terms of Service

Welcome to the official U.H. Kitchen website and related online services operated by Yu Sheng E-Commerce Co., Ltd. (“we,” “us,” or “our”).

These Terms of Service apply to website visitors, registered members, company representatives, buyers submitting Requests for Quotation (RFQs), and users conducting B2B purchasing or other commercial activities through this website.

By browsing the website, registering an account, submitting an RFQ, requesting a quotation, confirming an order, or using other website functions, you agree to comply with these Terms and the policies applicable to the relevant transaction.

If you do not agree to these Terms, please do not use membership, RFQ, or transaction functions that require acceptance of them.

1. Nature of Our B2B Services

U.H. Kitchen primarily provides business-to-business product information, RFQ, quotation, purchasing, and related commercial services.

The website is intended primarily for business buyers, wholesalers, retailers, food-service businesses, e-commerce sellers, importers, distributors, studios, group-buy organisers, and individual buyers.

This website primarily provides bulk and commercial procurement services, and some products carry a minimum order quantity (MOQ). In addition to companies, sole traders and professional buyers, group-buy organisers and individual buyers may also purchase through this website, provided they meet the product's minimum order quantity and the applicable transaction conditions.

Unless expressly stated otherwise, this website is not a general consumer retail store. Product information, MOQs, logistics estimates, pricing information, and transaction processes should be understood in a B2B commercial context.

2. Eligibility and Authority

You must have the legal capacity to conduct the relevant transaction, and the authority to use this website either in your own name or on behalf of a company or sole trader.

If you use the website on behalf of a company, organization, or other legal entity, you represent that you are authorized to submit inquiries, provide information, and conduct relevant transactions on its behalf.

You must ensure that company details, contact information, and other transaction information you provide are accurate and do not infringe the rights of third parties.

3. Member Accounts

Certain functions may require a registered account.

You are responsible for:

Actions taken through your account will generally be treated as actions of the account holder or the company represented by that account unless there is clear evidence of unauthorized access.

4. Company Account Review

Certain member functions may depend on the status of the associated company account.

Members whose company information is still under review may use RFQ and communication functions made available by the website.

Certain later-stage transaction functions, including confirmation of a formal quotation into an order or other account-dependent functions, may require company approval.

If a company account is rejected, we may restrict or disable new RFQs and other transaction functions.

Account status does not eliminate transaction, quotation, order, or other records that must be retained for legitimate business or legal purposes.

5. Requests for Quotation (RFQs)

The RFQ function allows buyers to communicate purchasing requirements to us. Submitting an RFQ does not create an order.

Buyers should provide accurate information where possible, including:

Quantities, cartons, weight, CBM, or logistics information displayed in an RFQ may be system estimates only and are not final transaction terms.

Submitting an RFQ does not obligate us to accept the inquiry, reserve inventory, or supply products at any particular price.

6. Quotations

After receiving an RFQ, we may provide a quotation based on the applicable circumstances.

A quotation may include:

Quotations are not permanently valid.

If a quotation expires or supply conditions, exchange rates, costs, or other commercial circumstances materially change, we may reconfirm pricing and terms.

7. Formation of an Order

Unless otherwise agreed in writing, the following actions alone generally do not create a binding order:

A formal transaction generally requires completion of the applicable quotation confirmation, PI or order-document confirmation, and agreed payment procedures.

The point at which an individual order becomes confirmed is determined by the mutually accepted quotation, Proforma Invoice (PI), purchase agreement, order confirmation, or other written transaction document.

8. Product Information

We make reasonable efforts to keep product information accurate, including:

However, website information may change due to product updates, supplier adjustments, manufacturing processes, production batches, or data maintenance.

Product appearance may also vary reasonably due to photography, lighting, display settings, or manufacturing batches.

If dimensions, colors, weight, materials, packaging, or other specifications are material to the buyer's intended use, they should be reconfirmed before quotation or order confirmation.

9. MOQ and Product Availability

MOQs displayed on the website are general purchasing references.

Actual minimum order requirements may vary depending on:

Whether specifications may be combined, MOQ may be split, or another purchasing arrangement may be used is subject to the individual quotation and mutual confirmation.

Listing a product on the website does not guarantee that it is in stock or available at all times.

10. Samples

Where samples are requested, sample price, freight, quantity, lead time, and other conditions will be confirmed separately.

Samples and production goods may have reasonable differences caused by production batches, color, texture, or manufacturing processes.

If a production order must conform strictly to a specific approved sample, the requirement should be expressly confirmed in writing before the order is placed.

11. Customization, OEM, ODM, and Private Label

Where an order includes:

the buyer is responsible for approving all wording, artwork, trademarks, dimensions, colors, layouts, and specifications before production.

The buyer must have the legal right to use any logo, trademark, image, wording, packaging design, or other material supplied to us.

Where a dispute results from buyer-supplied material infringing third-party intellectual property rights, responsibility will generally rest with the party that supplied the material.

Cancellation, refund, or modification may be restricted once production, printing, processing, or packaging has started based on approved specifications.

12. Pricing

Unless expressly stated otherwise, product information shown on the website does not necessarily represent the final transaction price.

B2B pricing may depend on:

The final price is determined by the quotation, PI, or other transaction document mutually confirmed by the parties.

13. Taxes, Duties, and Other Charges

Whether a quotation includes taxes, freight, duties, customs clearance, insurance, port charges, banking fees, or other third-party costs depends on the individual quotation and delivery terms.

The buyer should understand the quoted scope and applicable Incoterm before confirming the order.

Destination-country import taxes, regulations, certification requirements, and related responsibilities are handled according to the agreed transaction terms and applicable law.

14. Payment

All payments are subject to our Payment Terms and the quotation, PI, or other written transaction document applicable to the individual order.

Payment method, deposit, balance payment, currency, banking charges, and payment deadlines may vary by order.

If payment is not completed as agreed, we may suspend production, sourcing, shipment, or other order-related work.

15. Shipping and Delivery

Shipping, lead time, packaging, logistics, Incoterms, transfer of risk, customs clearance, and delivery matters are subject to our Shipping & Delivery Policy and the applicable transaction documents.

Carton quantities, CBM, weight, or lead times displayed on the website may be estimates. Final information is subject to actual packaging and transaction confirmation.

16. Returns, Refunds, and Claims

Shortages, incorrect goods, quality issues, specification discrepancies, transportation damage, returns, refunds, and related claims are subject to our Returns, Refunds & Claims Policy.

Direct Purchase orders delivered within Taiwan are subject to the 7-day return rules set out in our Returns, Refunds & Claims Policy, regardless of whether the buyer is an individual, a company, a sole trader, or a group-buy organiser.

Overseas orders normally involve bulk purchasing, confirmed specifications, customized packaging, and export arrangements, and are not subject to the Taiwan 7-day general return. After-sales claims under that policy remain available.

Where an individual order contains a separate quality agreement, inspection standard, or claim period, the written agreement will take priority.

17. Content and Documents Provided by Users

You may provide materials through the website, including:

You must have the right to provide such materials and authorize us to use them as reasonably necessary for RFQ processing, quotation, order fulfillment, customization, or related commercial purposes.

We do not acquire ownership of your materials merely because they are submitted to us, except for the limited rights reasonably required to provide the requested service.

18. Intellectual Property

Unless otherwise stated, content on this website, including:

is owned by us, our licensors, or the applicable rights holders.

Without authorization, website content may not be systematically copied, reproduced, distributed, sold, modified, or otherwise used for infringing or improper commercial purposes.

Ordinary sharing of website links, reasonable internal purchasing evaluation, and uses permitted by applicable law are not prohibited.

19. Prohibited Conduct

You may not:

We may investigate or restrict accounts and activity associated with suspected abuse, fraud, or security risks.

20. Account Restriction, Suspension, or Termination

We may reasonably restrict, suspend, or terminate an account or certain functions where:

Account termination does not require deletion of transaction records that must legitimately be retained and does not eliminate rights or obligations arising before termination.

21. Third-Party Services and External Links

This website may use or link to third-party services, including:

Third-party services are operated by their respective providers.

Use of a third-party service may also be subject to that provider's own terms and privacy policy.

We do not guarantee that third-party services will remain available at all times.

22. Website Availability

We make reasonable efforts to maintain the website but do not guarantee that:

Certain functions may be temporarily unavailable for maintenance, updates, security, failures, or other reasons.

Important transaction matters should be documented in mutually confirmed transaction documents rather than relying solely on website screens as the only record.

23. Information Is Not Professional Advice

Product, logistics, import/export, payment, documentation, and other business information on the website is provided primarily for general reference.

The buyer remains responsible for confirming requirements applicable to its location, intended use, and transaction, including:

Where appropriate, buyers should obtain advice from qualified legal, tax, customs, or other professional advisers.

24. Limitation of Liability

We will make reasonable efforts to perform confirmed transaction obligations.

Unless otherwise agreed in writing or required by mandatory applicable law, responsibility arising from website use, transactions, or related services will be assessed according to the actual cause, responsibility of the parties, and the affected transaction.

To the extent permitted by law, we generally do not accept liability for indirect or consequential losses such as:

Liability relating to product quality, returns, or refunds is separately governed by our Returns, Refunds & Claims Policy and applicable transaction documents.

25. Force Majeure

If performance is delayed or prevented by events beyond reasonable control, including:

the affected party should take reasonable steps to mitigate the impact and communicate with the other party.

Responsibility will be determined according to the applicable transaction terms and law.

26. Privacy and Cookies

Our handling of member, company contact, RFQ, order, and other information is governed by our Privacy Policy.

Our use of cookies and similar technologies is governed by our Cookie Policy.

By using relevant website functions, you acknowledge the data-processing practices described in those policies.

27. Priority of Transaction Documents

These Terms provide the general rules for use of the website and B2B transactions.

If an individual transaction includes a:

that differs from these Terms, the written document directly applicable to that transaction will take priority.

28. Governing Law and Dispute Resolution

Except where mandatory applicable law provides otherwise, these Terms and related transactions will generally be interpreted and governed in accordance with the laws of the Republic of China (Taiwan).

If a dispute arises, the parties should first attempt to resolve it through good-faith negotiation.

If the dispute cannot be resolved through negotiation, it may be submitted to a court with proper jurisdiction under applicable law or handled through another dispute-resolution method separately agreed by the parties.

29. Changes to These Terms

We may update these Terms from time to time to reflect changes in website functions, services, legal requirements, or business processes.

Once a new version is published, the latest version displayed on the website will apply.

Where an existing transaction is governed by separately confirmed written terms, updating these website Terms will not by itself arbitrarily change the terms already confirmed for that transaction.

30. Contact Us

If you have questions about these Terms, member accounts, RFQs, quotations, or transaction procedures, please contact us through the Contact page.

For questions relating to a specific transaction, we recommend including the relevant RFQ, quotation, PI, order number, or other information that will help us identify the matter.