Shipping & Delivery Policy
Shipping & Delivery Policy
This policy applies to B2B purchases, RFQs, and orders placed with U.H. Kitchen (Yu Sheng E-Commerce Co., Ltd.). Actual delivery terms, freight charges, lead times, and related costs are subject to the quotation, Proforma Invoice (PI), purchase agreement, or other written transaction documents confirmed by both parties.
1. Shipping Destinations
We may arrange domestic or international shipping depending on the products, quantities, order requirements, and destination.
For international orders, logistics may be evaluated based on the buyer's requested country, seaport, airport, warehouse, or other delivery location.
Certain destinations may not be serviceable due to carrier coverage, import or export restrictions, product characteristics, or other circumstances. Any known restrictions will be communicated before quotation or order confirmation.
2. Delivery Terms (Incoterms)
International transactions may be conducted under mutually agreed Incoterms®, such as FOB, CIF, CFR, EXW, or other applicable terms.
The applicable delivery term will be stated in the quotation, PI, order confirmation, or other transaction document.
Different Incoterms allocate responsibility differently for freight, insurance, export clearance, import clearance, duties, and transfer of risk. Buyers should confirm that the selected Incoterm is suitable for their requirements before confirming an order.
If a quotation, PI, or other written agreement differs from the general information on this website, the mutually confirmed transaction document will prevail.
3. Freight and Logistics Estimates
Carton quantities, CBM, weight, or logistics costs displayed on the website, RFQ, or system may be preliminary estimates only.
Actual logistics costs may vary depending on:
Final freight charges and shipping arrangements are subject to the formal quotation or confirmation before shipment.
4. Lead Time and Estimated Delivery
Lead times vary depending on inventory availability, order quantity, specifications, packaging requirements, customization, and supply conditions.
Estimated lead times will normally be stated in the quotation, PI, order confirmation, or other written document.
Unless expressly agreed otherwise in writing, any time shown on the website is an estimate and does not constitute a guaranteed delivery date.
Delays may occur due to stock shortages, production delays, carrier congestion, vessel or flight schedule changes, customs inspection, weather, natural disasters, government measures, or other circumstances beyond our reasonable control. We will make reasonable efforts to notify the buyer when we become aware of a material delay.
5. Order Confirmation and Shipment Preparation
Before shipment can be arranged, the buyer must complete the requirements applicable to the transaction, which may include:
Incomplete information or outstanding agreed payments may delay shipment.
6. Changes to Delivery Information
The buyer should confirm the consignee name, company name, telephone number, address, destination port, and other required information before shipment arrangements are finalized.
Once goods have been handed to a logistics provider, booked for transport, or entered the shipping process, changes to the consignee, destination, or shipping method may result in additional costs or delays.
Any resulting address-change fees, rerouting charges, storage fees, document amendment fees, or other third-party charges may be borne by the buyer.
7. Partial Shipments
If an order contains multiple products and some items cannot be prepared at the same time due to inventory, lead time, or other circumstances, we may discuss partial shipment with the buyer.
We will not intentionally split an order in a manner that materially increases the buyer's logistics costs without prior agreement.
Any additional freight or related charges resulting from partial shipment will be confirmed before arrangement.
8. Packaging
We will arrange reasonable packaging according to the product characteristics, quantity, and normal transportation requirements.
Buyers requiring special packaging, designated cartons, custom labels, barcodes, inner boxes, pallets, reinforced protection, or other special arrangements should advise us before quotation or order confirmation.
Special packaging may involve additional charges, minimum order quantities, or additional processing time.
Final carton quantities, dimensions, weight, and CBM are subject to the actual packed shipment.
9. Customs Clearance, Duties, and Import Charges
Unless otherwise stated in the quotation or applicable Incoterm, import duties, VAT, sales taxes, customs clearance fees, inspection fees, storage charges, licenses, certifications, and other destination-country import costs are generally the buyer's responsibility.
The buyer is responsible for confirming before ordering that the products comply with the destination country's import, labeling, certification, and resale requirements.
If a shipment is returned, held, stored, or otherwise incurs costs because the buyer fails to provide required documentation, lacks the required import qualifications, refuses customs clearance, or for other buyer-related reasons, the resulting charges may be borne by the buyer.
10. Transfer of Risk and Carrier Responsibility
Transfer of risk is determined by the Incoterm or other written delivery terms agreed between the parties.
After risk has transferred to the buyer in accordance with the agreed terms, loss, damage, or delay occurring during carriage will be handled according to the applicable transport terms, insurance coverage, and carrier claims procedures.
If we assist in arranging logistics on the buyer's behalf, we will provide reasonable assistance in communicating with the carrier and providing available documents. Such assistance does not mean that we assume carrier liability beyond the agreed delivery terms.
11. Inspection Upon Receipt
The buyer should inspect the shipment promptly after receipt, including:
If cartons are visibly damaged or packages are missing, we recommend noting the issue with the carrier at the time of receipt and retaining the cartons, labels, shipping documents, photographs, and video evidence.
Shortages, incorrect products, quality issues, or transportation damage will be handled in accordance with our Returns, Refunds & Claims Policy and the applicable transaction documents.
12. Shipping Documents
Depending on the transaction and shipping method, we may provide applicable commercial or shipping documents, such as:
If the buyer requires a special format, additional certification, origin documents, customized documents, or other supporting materials, these requirements should be communicated before order confirmation.
Certain documents may require additional processing time or third-party charges.
13. Force Majeure and Events Beyond Reasonable Control
If performance is delayed or prevented due to natural disasters, war, strikes, epidemics, government restrictions, port congestion, customs inspections, transportation interruptions, carrier delays, systemic logistics disruptions, or other events beyond reasonable control, we will make reasonable efforts to assist and communicate with the buyer.
Unless otherwise agreed in writing or required by applicable law, we are not responsible for indirect losses, business interruption losses, or loss of anticipated profits resulting from such events.
14. Priority of Transaction Documents
This page provides our general Shipping & Delivery Policy.
Where an individual order contains different terms, the mutually confirmed quotation, PI, purchase agreement, Incoterm, or other written transaction document will take priority.
15. Contact Us
For questions regarding shipping methods, destination ports, freight costs, packing information, delivery terms, or other shipping requirements, please contact our sales team through the Contact page.
For a more accurate logistics assessment, we recommend providing the products, quantities, destination, and preferred delivery terms before placing the final order.