UU.H. Kitchen

Legal

Privacy Policy

Last updated：2026-09-08

U.H. Kitchen (Yu Sheng E-Commerce Co., Ltd., referred to as “we,” “us,” or “our”) respects the privacy and personal data of website visitors, buyers, company representatives, and users of our services.

This Privacy Policy explains what information we may collect when you browse our website, register an account, submit a Request for Quotation (RFQ), contact us, conduct B2B transactions, or use other website functions, as well as how we use and protect that information and the rights that may be available to you.

This policy applies to the official U.H. Kitchen website and related online services provided through it.

1. Information We May Collect

The information we collect depends on the services and features you use.

1.1 Account and Contact Information

This may include:

Name
Company name
Job title
Email address
Telephone number
Country or region
Company address
Shipping or contact address
Account and login-related information
Other contact information you voluntarily provide

1.2 Company and B2B Purchasing Information

This may include:

Company information
Purchasing requirements
Product SKUs, specifications, and quantities
RFQ details
Quotations
Order information
Consignee information
Logistics and destination information
Payment terms
Commercial documentation requirements
Private-label, packaging, labeling, or other customization requirements

1.3 Payment and Transaction Information

Where required for a transaction, we may process information such as:

Payment status
Transfer date and amount
Payer name
Bank transfer confirmation
PI, Commercial Invoice, or other transaction documents
Payment or receiving information required for refunds

We generally do not ask users to submit full online banking passwords, card passwords, or other unnecessary highly sensitive authentication credentials through this website.

1.4 Customer Service and Communications

When you contact us through website forms, email, or another communication method, we may retain:

Inquiry details
Claims or complaints
Product-related questions
Photographs or attachments
Correspondence
Service and case-handling records

These records help us respond to, track, and resolve your request.

1.5 Website and Technical Information

When you use the website, certain technical information may be generated or recorded automatically, such as:

IP address
Browser type
Device type
Operating system
Language preference
Login or session information
Access time
Basic page-view and website usage records
System error, security, or audit logs

This information is primarily used to operate the website, protect its security, troubleshoot issues, and improve our services.

2. How We Collect Information

We may obtain information when:

You register an account
You submit an RFQ or another website form
You contact us or provide documents
We conduct quotations, orders, or transactions with you
You use the customer Portal or other member functions
Necessary technical records are generated through normal website operation
You authorize a third-party login service, such as Google sign-in
Your company or an authorized colleague provides contact information relevant to a transaction

If you provide personal information relating to another person on behalf of your company, you should ensure that you have appropriate authority to provide that information.

3. How We Use Information

We may process information for purposes including:

Creating and managing user accounts
Verifying company and member information
Processing RFQs
Preparing and providing quotations
Processing orders and payments
Arranging shipping and logistics
Preparing commercial, payment, or shipping documents
Handling product issues, quality claims, returns, and refunds
Responding to contact forms and customer service requests
Operating the customer Portal and related services
Providing essential website functions
Preventing fraud, abuse, unauthorized access, and other security risks
Conducting system audits, troubleshooting, and service improvements
Meeting legal, tax, accounting, import, export, and other regulatory obligations
Creating and maintaining necessary transaction and business records

We do not use personal information arbitrarily for purposes materially unrelated to the reason for which it was collected.

4. B2B Contact Information

This website primarily provides business-to-business services.

Certain information may relate to a company rather than an individual. However, where business contact information can directly or indirectly identify a natural person, such as a name, business email address, telephone number, or job title, we will handle that information in accordance with this policy.

5. Cookies and Website Technologies

This website uses necessary cookies or similar technologies to support functions such as:

Maintaining login status
Remembering language preferences
Session management
Website functionality and security
Basic anonymous usage statistics

If you consent to analytics, we may also use Google Analytics 4 to analyse how the website is used and how it performs, including traffic sources, product page views, and the overall conversion of the enquiry and Taiwan direct-purchase flows.

What we send to Google Analytics is aggregate usage and product information. We do not deliberately send information that directly identifies you or your order and contact details (such as name, email address, phone number, address, tax ID, company name, or enquiry content) to Google as analytics event data, and analytics data is handled separately from your account, enquiry, quotation, and order records.

Before you consent, this website does not load Google Analytics. You can change or withdraw this consent at any time through "Cookie settings" in the page footer; declining analytics does not affect the main functions of the website.

We do not currently sell browsing information collected through cookies to advertisers, and we do not enable advertising remarketing or ad personalisation.

For more information about these technologies and your choices, please see our Cookie Policy.

6. When We May Share Information

We do not arbitrarily sell personal information.

Where reasonably necessary to provide our services or meet legal requirements, we may share relevant information with parties such as:

Logistics providers and carriers
Warehousing or fulfillment service providers
Banks and payment-related institutions
IT, hosting, cloud, and email service providers
Professional advisers, such as accountants or legal advisers
Suppliers or business partners involved in fulfilling an order
Government, customs, judicial, or other authorities legally entitled to request information

We limit such disclosure to information reasonably necessary for the relevant service or legal obligation.

7. Third-Party Services

Certain website functions may rely on third-party technologies or services, including:

Website hosting and cloud services
Email delivery services
Google sign-in
Google Analytics 4 (enabled only after you consent to analytics)
Logistics or other business services

These providers may process limited information as necessary to provide their services.

When you use a third-party service, its own privacy policy and terms may also apply.

8. International Data Processing

Because we conduct international B2B business and may use cloud, email, logistics, or other providers located in different countries or regions, certain information may be processed or transferred outside the country or region in which you are located.

We take reasonable measures appropriate to the relevant business activity to protect such information and restrict unnecessary access.

9. Data Retention

We retain information only for a reasonable period necessary to fulfill the purpose for which it was collected, maintain business relationships, resolve disputes, or meet legal obligations.

Retention periods may vary by information type. For example:

Account information may be retained while an account remains active and for a reasonable period afterward
RFQ and quotation records may be retained for business records and follow-up services
Order and payment records may be retained for accounting, tax, legal, and commercial requirements
Claims and quality records may be retained for investigation and dispute management
System and security records may be retained according to operational and security needs

After the applicable retention period, information may be deleted, anonymized, or retained where required by law.

10. Data Security

We use reasonable technical and organizational measures to protect information, which may include:

Account and permission controls
Authentication
Access restrictions
Security and system logs
Appropriate server and cloud security measures
Controls intended to prevent unauthorized modification, deletion, or access

However, no Internet transmission, electronic communication, or information system can be guaranteed to be completely secure.

If you believe your account has been accessed without authorization or you become aware of suspicious activity, a data incident, or another security concern, please contact us promptly.

11. Your Rights

Depending on applicable law, you may have rights to:

Ask whether we hold personal information about you
Access relevant personal information
Correct inaccurate or incomplete information
Request restriction or cessation of certain processing
Request deletion of information that we are not legally required to retain
Withdraw consent previously provided
Exercise other personal data rights available under applicable law

We may be required to retain certain information for legal, accounting, tax, transaction, dispute-resolution, or security purposes and may therefore be unable to delete it immediately.

To submit a request, please contact us through the Contact page.

We may request reasonable identity verification before processing a request in order to prevent unauthorized access to another person's information.

12. Account Information

Members may view and manage certain personal or company information through their account or customer Portal.

If information cannot be changed directly through your account, please contact us for assistance.

Where a company's authorized contact person changes, we recommend updating the information promptly to avoid sending quotations, order information, or important notices to the wrong person.

13. Marketing and Business Communications

Within a reasonable B2B business context, we may contact you based on an existing business relationship or a request you have made, including for:

RFQ responses
Quotation follow-up
Order notifications
Product or supply information
Communications relating to existing or potential business cooperation

If you do not wish to receive non-essential marketing or business communications, you may ask us to stop those communications.

Necessary order, account, security, or transaction-related notices are not considered general marketing communications.

14. Minors

This website is intended primarily for businesses and professional purchasing and is not directed primarily toward minors.

We do not intentionally request unnecessary personal information from minors.

If you believe a minor has provided personal information to us without appropriate authorization, please contact us.

15. External Links

This website may contain links to third-party websites or services.

Once you leave our website, the collection and use of information by a third party is governed by that third party's own privacy practices, which we do not control.

We recommend reviewing the applicable privacy policy before submitting personal information to a third-party website.

16. Legal Requirements and Protection of Rights

Where reasonably necessary, we may use or disclose information in order to:

Comply with applicable law or lawful regulatory requests
Respond to judicial, customs, tax, or other lawful procedures
Prevent fraud or illegal activity
Protect the rights and safety of our website, company, buyers, or third parties
Establish, exercise, or defend legal rights or claims

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technologies, or business processes.

Once an updated version is published, the latest version displayed on this website will apply.

Where a change materially affects how personal information is processed, we will provide appropriate notice where reasonably required.

18. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or the exercise of your privacy rights, please contact us through the Contact page.

To help us identify the relevant account, company, or transaction, please provide the information reasonably necessary for us to process your request. Please do not send passwords or other unnecessary highly sensitive credentials through a general contact form.