FAQ

Two routes. Add items from the product pages to your RFQ cart and send the whole cart at once, or go straight to the RFQ page and describe what you need. Either route lands in the same sales pipeline — a named sales contact comes back within one business day with a first-version quote.

MOQ varies per item and is printed on the product page. If your target volume is below the listed MOQ, still send the RFQ — we'll evaluate whether we can adjust (typically by bundling SKUs, extending the delivery window, or aligning with an upcoming production run).

One business day for standard items when the RFQ is complete (SKU + quantity + Incoterm + destination). OEM / ODM or unusual specs can take longer, and in that case we'll come back with a clear timeline before we come back with a number.

Target SKUs or a category description, estimated quantity (ideally two tiers so we can show the unit-price curve), Incoterm, destination (port for FOB / CIF, address for DAP / DDP), and any packaging / labelling constraints. With those in place the first quote is usually comparable across suppliers without another round.

Use the "Can't find an item" form and describe what you're looking for — category, spec, reference link or photo. We come back within one business day with whether we can source it, at what rough scale, and what the next step looks like.

B2B unit price depends on quantity, spec, Incoterm, packaging, and payment structure — there isn't a single retail number that would be honest. After an RFQ, you get a formal quote tuned to your real conditions rather than a placeholder you'd need to verify anyway.

USD by default. If you need a different currency (EUR, GBP, JPY, etc.), flag it on the RFQ and we'll check feasibility — usually fine for repeat buyers, but it affects how we hedge on our side.

T/T by default. Standard split is 50 / 50 — 50% deposit on order confirmation, 50% balance before shipment. Larger orders or established relationships can run 30 / 70. OEM / ODM projects support milestone payments tied to sample approval, production start, and pre-shipment QC. The exact split lands on the PI — see the Buyer Guide for the structure.

Three months by default. If you need longer, request an extension in the customer portal — up to two extensions, each bringing it forward by the original validity window.

In order of impact: item spec (material grade, thickness, surface treatment), order quantity (MOQ tier), packaging (export standard vs color box vs retail-channel specific), Incoterm and destination, and any tooling or OEM scope. Changing any of these requires a PI revision, not an inline edit.

Yes — samples are available for most catalogue items. Sample cost and courier fee depend on the product; flag the sample request on the RFQ and we'll include it in the quote rather than billing it separately later.

Pre-shipment inspection is arranged per order. The inspection report and photos land in your customer portal before the container closes — not after. If a defect surfaces, we run a structured escalation flow (report → SLA-bound response → corrective action) rather than negotiating ad hoc over email.

Open the escalation in the customer portal — or email your sales contact — with photo evidence, the PI reference, and the carton marking. Those three pieces of information are what makes the process move in days rather than weeks. From there we agree on a remediation tier (sort-and-ship, partial refund, rework, or reshipment), investigate root cause, and close with a written corrective action in the PDF trail.

EXW, FOB, CIF, DAP, and DDP. DDP is offered only to whitelisted destinations — ask sales for current coverage before committing. Incoterm and named place (e.g. "FOB Kaohsiung") are written into every PI line, not just the header. See the Shipping page for the full responsibility split.

Stocked standard items can ship within a couple of weeks; factory-run standard items typically 4–6 weeks; OEM / ODM adds sampling, approval, and production time on top. We quote a realistic window on the PI, split into production and shipping — not a best-case number that requires everything to go right.

Standard pack: Proforma Invoice, Commercial Invoice, Packing List, Bill of Lading, and Certificate of Origin where the destination requires it. Pre-shipment inspection report when QC is arranged. All of them land in the customer portal, version-controlled, with the same PO / PI reference on every document.

Quote and PI during the quotation stage, Commercial Invoice and Packing List before the vessel loads, B/L and CO after departure. If your customs broker or finance team needs a document earlier than that, flag it up front — we can usually adjust.

Yes. Nominated forwarders work cleanly under EXW and FOB — name them on the RFQ and we'll coordinate the Taiwan-side handover. Under CIF / DAP / DDP the supplier side usually holds the booking; we can still accept preferred carriers on request.

Higher than standard MOQ, and it depends on how deep the customisation runs — just colour box vs full private label vs custom tooling pull the number in different directions. Send the RFQ with the scope you actually need (not a maximal wishlist) and we'll come back with a specific MOQ and a tooling / sample cost breakdown.

Six stages: scope confirmation → sampling → written sample approval → mass production → pre-shipment QC → shipment. Simple OEM (label / packaging only) can compress; anything that touches tooling or regulatory labelling lengthens it. We quote an estimated timeline per stage at the quote phase and revise only through PI versions, not verbal updates.

Hit Register in the top-right and fill in your company details. Once the account is live you get the RFQ cart, the customer portal with order / document history, and direct messaging with your sales contact — no separate login for any of it.

Quote acceptance, order status tracking stage-by-stage, versioned document downloads (PI, Commercial Invoice, Packing List, B/L, CO, inspection report), payment-proof uploads for T/T, and a message thread with your named sales contact. Everything that matters for audit lives there — not in WhatsApp or email.