سياسة الخصوصية

1. Introduction

U.H. E-COMMERCE CO., LTD. (hereinafter referred to as "the Company", "we", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data through this website (uhkitchen.com). By using this website, you consent to the data practices described in this policy.

2. Data We Collect

We may collect the following types of data:

• Account Information: Company name, contact person name, email address, and country/region provided during registration.
• Inquiry & Transaction Data: Product requirements, quantities, trade terms, and related communications submitted through RFQ forms, contact forms, or the customer portal.
• Usage Analytics: Anonymized usage data such as page views, visit frequency, browser type, and language preferences, used to improve the website experience.

3. How We Use Your Data

• Processing your inquiries and providing quotation responses
• Managing your account and customer portal features
• Sending order status updates, document notifications, and delay alerts
• Improving website functionality and user experience
• Complying with applicable laws and regulations

4. Data Protection

We implement reasonable technical and organizational measures to protect your personal data, including but not limited to HTTPS encrypted transmission, secure database access controls, and regular security reviews. However, no method of internet transmission or electronic storage is guaranteed to be 100% secure.

5. Third-Party Sharing

We do not sell, rent, or share your personal data with any third party for marketing purposes. Your data may only be shared in the following circumstances: (a) minimal information necessary for logistics service providers to fulfill your purchase orders; (b) as required by law or lawful requests from government authorities.

6. Cookies

This website uses essential cookies to maintain your login session and language preferences. We do not use third-party tracking cookies. For detailed information about cookies, please refer to our Cookie Policy page.

7. Data Retention

We retain your personal data only for as long as it is necessary for business purposes. Account data is retained while the account is active. Transaction records are retained for a minimum of 5 years in compliance with Taiwan commercial accounting regulations. You may request deletion of your account and associated non-legally-mandated data at any time.

8. Your Rights

Subject to applicable law, you have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal retention obligations)
• Withdraw consent for data processing
• Request export of your personal data (data portability)

To exercise any of the above rights, please contact us using the information provided below.

9. Contact Us

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with an updated "Last updated" date. For material changes, we will notify you via email or website notification.